IT systems need ongoing maintenance, whether for security, performance or reconfiguration. In today's security environment, with constant vendor patches and upgrades being applied, it is often necessary to make changes to your systems to keep them operating in peak condition.
Once you start receiving a return on your investment, it also may be time to plan the minor enhancements that will tailor your system to your changing requirements. We can take on the maintenance and enhancement of your legacy systems, or manage individual applications or whole-of-business solutions. These systems may be hosted in our data centre, or located on your premises or elsewhere.
Multibase can help with all of these requirements, with a range of support and maintenance options for software and infrastructure projects. Our staff have a wide range of skills to meet your business needs for
- Business and system analysts
- Application programmers, in most Unix/Linux and Microsoft technologies
- Database specialists
- Testing and quality assurance specialists
- Web developers and graphic designers
- Security specialists
- Network, communications and server specialists
Support and maintenance packages
Multibase tailors a support and maintenance package that will keep your IT solutions secure, performing and deliving business advantage to you. These arrangements might include:
- a contracted monthly support allowance for minor work that can be performed by customer service staff
- a contracted monthly support allowance for system maintenance and enhancements
- time and materials (“do and charge”) arrangements, for skilled technical work
- a block of prepaid hours, which attract a significant discount
- a customer relationship manager with whom you can discuss your needs