blinkAnswers: mobilise your information
blinkAnswers mobilises your information for your customers when they're out and about.

No matter how attractive and professional your website is, chances are it won’t be what your customers turn to when they’re on the move. On a mobile phone they want answers.

So how do you avoid the traps of multiple mobile web sites and developing new applications every time a mobile phone is released?

Mobile-enable your web site

The Blink Mobility platform is an enterprise grade managed platform where you can create your own unique answerSpace and instantly mobile-enable all of the answers and information your customers or staff most need when they’re on the move.

Answers and information like – staff directory, branch/outlet contacts, opening times, address details & location maps, product lists and pricing, timetables, calendars and diary, notice board, events and news items. Pretty much whatever information makes the phone ring can be mobile-enabled with blinkAnswers.

blinkAnswers is cheaper and faster than building .mobi sites

Brisbane City Council mobilised its web site with Blink MobileCheaper than building .mobi sites and simpler than developing device specific applications, the blinkAnswers service has won multiple awards for its highly innovative approach to building mobile services.

The platform is unique in its ability to:

  • Quickly and cost effectively provide mobile access to your most valuable information
  • Deliver no fuss, straightforward, simple- to-access answers that don’t burn up time and bandwidth to access
  • Draw information and content from your existing website, intranet/extranet, web enabled applications
  • Draw information and content from your business systems via APIs or web services
  • Run as a fully managed service with no software to install and no data to manage and/or secure

The platform also means you have:

  • Only one development effort
  • That can deliver a wide range of mobile service initiatives
  • And deliver to the most complete range of mobile devices, from tablet computers to iPads and iPhones, other Smartphones, and any internet capable phone, even SMS
  • In their native format by formatting answers on the fly for specific devices, operating systems and screen sizes

Start simple and grow when you’re ready.

Unlike other development processes, the blinkAnswers platform makes it easy to start simply, mobile enabling a few key functions and progressively grow the services on offer.

You can even grow your answerSpace to the point where it is your users primary information destination. This can be achieved by incorporating (or mashing up) other sources of readily available information e.g. transport, travel, traffic info and presenting it all under your mobile information brand.

Further functionality can be added in terms of:

  • Secure access to certain information by activating closed lists (of mobile numbers), user name and password even user self-profiling
  • Bulk SMS sending can be incorporated for alerts, updates or even marketing messages based on the user profile and opt-in/ opt-out provisions
  • Contextual information can also be incorporated to fine tune the information delivered to a user. This can allow for such things as location, time of day, user preferences, etc.
How does an answerSpace work?

How does an answerSpace work?

The core of the blinkAnswers Service and the mobile answerSpace it enables is the KEYWORD. Your Keywords are unique to you and your answerSpace. Each Keyword acts as a "managed interaction object" by encapsulating business logic that determines the keyword’s actions, including:

  • What information is being sought
  • Where that information can be found
  • What pieces of information to distill
  • What else would be useful in order to embellish that information
  • How to present the end result (allowing for the varied capabilities of different devices)

Keyword logic is programmable keyword logic to draw, distil, embellish and present mobile information from your existing data sources.

Pathways to answers in a Blink answerSpace

 

Contact Multibase now

Find out more about mobilising your information.

T: 02 9805 1911
E: info@mbase.com.au

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Controlling information overload

blinkAnswers allows you to take control over what many analysts are predicting could spiral out of control.

You can replace:

  • Mobile websites, stand alone applications for iPhone, iPad, Blackberry, Android, Symbian devices and each of their app stores, bulk SMS sending, customer profiling, subscriber and opt-in/opt-out databases.
  • With a single development and management platform.
Deliver information to mobile devices

Imagine any solution you want:

  • a mobile web site, without the effort of custom building for every device
  • a mobile-accessible product catalogue
  • rapid access to store locations and opening hours
  • online bulletin boards and news
  • easy access to the menu and specials in your hospitality venue
  • directory services and online information brands
  • enable staff to submit information to internal applications with secure forms

Multibase helps you to use your existing web site, intranet or extranet, web services and web enabled applications to mobilise delivering and receiving defined information, to and from almost any mobile device - like smartphones, iPhones, iPads, PDAs and even a basic SMS capable phone.

myAnswers is a secure platform that enables you to develop and manage all your mobile information interactions with your customers. Give the answers your customers and staff need when they’re out and about.

Who can use an answerSpace?

While there are no limitations to the organisations able to use an answerSpace and the services it delivers, the highest value is derived by organisations who have extensive web based assets, a significant investment in call centres/help desk/customer service infrastructure or a diverse (and largely anonymous) user base.

Key industries that fit this profile include local governments, state and federal agencies, universities, general education, travel and tourism, publishing and media.

Multibase WebAustralis Pty Ltd  ABN 54 063 962 916  Level 1, 11-17 Khartoum Rd, Macquarie Park NSW 2113 AUSTRALIA
T: +61 (02) 9805 1911  F: +61 (02) 9805 1931  E: info@mbase.com.au  W: www.mbase.com.au
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