Customer service
Multibase is known for its collaborative business relationship with clients, its flexibility in achieving difficult technical objectives, and for the high level of ongoing support that it provides to its clients. To achieve this, we we try to build our relationship with you based on commitment, trust and transparency.
Whether training, consulting or providing support, our aim is to make our customers as independent as they wish to be, through the provision of software, hardware and services.
We aim for continuous operation of all our technical systems. Servers and network are monitored 24x7 and alerts are forwarded to our technical staff. Out of hours, technical staff have remote acccess and respond to major system issues if necessary.
Technical support
Reasonable customer service is provided with our products and services at no additional charge through our Help Desk. Software and technology need ongoing maintenance, so all development projects need to allow a budget for support and maintenance that is required after initial delivery. Chargeable technical support is provided in accordance with our published rates. Discounted rates are offered for Support and maintenance contracts.
Account management
Multibase has a wider range of skills to offer than just the technical. Our senior commercial staff are resourced to engage more widely with clients than they would as system designers or project managers. They work closely with a wide range of organisations, so they readily grasp the details of new businesses and processes. With wide experience in web, email, and networking concepts and options, we also have access to highly skilled specialists. We have helped numerous clients to integrate Internet systems into their daily operations.
Account managers provide a generous level of advice as part of their ongoing relationship with clients. Larger tasks such as development and documentation of detailed user requirements and specifications are typically shared between account managers technical staff, and are charged as part of a substantive project.