About customer service

Multibase is known for its collaborative business relationship with clients, its flexibility in achieving difficult technical objectives, and for the high level of ongoing support that it provides to its clients. To achieve this, we we aim to build our relationship with you based on commitment, trust and transparency.

Whether we are training, consulting, managing systems or providing support, our aim is to make our customers as independent as they wish to be, by providing the software, hardware and services required to achieve business objectives.

Technical support

Reasonable customer service is provided with our products and services at no additional charge through our Help Desk. Software and technology need ongoing maintenance, so all development and infrastructure projects need to allow a budget for ongoing support and maintenance. Chargeable technical support is provided in accordance with our published rates. Discounted rates are offered for Support and maintenance contracts.

Getting good advice

Multibase relationship managers work closely with a wide range of organisations, so they readily grasp the details of new businesses and processes. With wide experience in business IT concepts and options, they also have access to highly skilled technical specialists to develop project and whole-of-business solutions.

Relationship managers provide a generous level of advice as part of their ongoing relationship with clients. Larger tasks such as development and documentation of detailed user requirements and specifications are typically shared between account managers technical staff, and are charged as part of a substantive project.