About Multibase

Multibase is a well-established Australian information technology company, specialising in Internet solutions. The company was founded in 1983, and has been extensively involved in the commercial Internet business since 1995.

With imagination and wide operational expertise gained from many industries, Multibase solutions power daily operations for many highly recognisable organisations. We bring our technology expertise to partner with the industry knowledge and experience of organisations ready to realise their growth potential.

As a technology partner, Multibase builds easy to use Internet business systems that eliminate technical complexities. A business knows what it wants to achieve. Multibase solutions aim to help by using best-of-breed tools rather than compromising the vision into a single product suite. We can package a complete solution, including design and development, hosting, ecommerce, and ongoing support.

Technical expertise

Multibase designs, builds, hosts and supports Internet and ecommerce applications and services, which are commercially reliable and robust and which can adapt to changing business demands and technological advances into the future. They must embrace diverse communication needs between system users, business colleagues, customers and suppliers, within organisations and communities, across Australia and across the world.

Multibase systems are built with our own and other industry standard tools, for faster, better, reliable business applications. Multibase has expertise in most Unix and most Microsoft technologies – covering system design, programming languages, databases, management, hosting and networking.

Our information delivery systems unlock the power of information from many sources and deliver it securely and economically to customers or staff in many locations.

Web database systems for shopping catalogues and organisational communication are rapid to deploy, highly robust and reliable, secure, simple to use, highly flexible, and can be integrated with existing enterprise systems and ecommerce.

Web solution frameworks satisfy many business requirements. They are economical, robust and scalable, delivering customised solutions quickly and with lower cost. Multibase solutions are as diverse as economical content management systems for stakeholder-based organisations or dynamic sports organisation management systems with rich technology at affordable prices.

Multibase products and services

The company’s range of products, underlying technologies and services includes:

• An application development toolset and database for Unix (CL4)
• Online management system for sports organisations, and iSport multi-portal web sites for amateur sport (SAMSON - Sports Administration and Management System on the Net)
• Netbroker - Information delivery systems, involving storage, retrieval and delivery of information from diverse sources via web technology (Netbroker, The Director)
• Database-driven and general web site design and development
• Web application and server hosting and web site management
• eCommerce, including its own real-time online credit card payment clearance systems (ePay, rePay, cellPay) and web catalogues (Livesite)

Research and development

Multibase takes a pragmatic, customer-centred approach to its research and development activities. Through the continuing research and development of its own products and services, emerging technologies are studied and used, to ensure that Multibase can integrate them to the advantage of its valued customers.

Multibase hosting

Multibase manages its own specialist hosting environment, located at Fujitsu Australia’s Internet Data Centre in North Ryde, NSW. Multibase's hosting operations are specifically tailored to support customer installations, with a maximum of advanced equipment, high under-loaded bandwidth, and a size and history which ensures both reliability and accessible, personal service.

The highly secure, world class data centre is protected in a fully integrated building management system. Strict access protocols, 24 hour security guards, CCTV and biometric hand readers protect the data centre from unauthorised access.

Power and Internet are fully redundant. Multibase staff have remote access to power monitoring and management for after hours and remote management. Broadband Internet access is provided by a fully redundant meshed carrier class network and four telecommunications providers. Infrastructure is deliberately under-loaded for existing requirements, and can be expanded readily for new projects.

Client relationships

The traditional business of Multibase is the development and licensing of its own application development toolset and database for Unix, CL. The company has supported large and small customers across Australia and overseas since 1983, in many industries, including building, travel, warehousing, distribution, information broking, sport, retail, government, charity and not-for-profits.

Since 1995, Multibase has delivered commercial Internet services as a service-oriented eBusiness provider.Clients include both large and small organisations. Senior commercial staff contribute a wide range of experience to understanding how technology contributed to day to day business success.

Multibase’s business processes and organisation are designed to maximise its ability to:

• understand the needs of its customers’ business and industry
• develop a strategy in partnership with customers
• build the wealth of existing knowledge, business processes, systems and technology into the customer solution
• stage carefully the development and delivery of new projects
• support the new system and its integration into robust, economical, sustainable daily operations.

Customer focus

Multibase is managed on a financially sound, ethical basis with mutual respect for customers and staff as a centrepiece. Every employee recognises the necessity to deliver, in confidence, quality products and services, on schedule and within budget, to the satisfaction of our customers.

Our commitment is to be able to support our customers for the long-term. To do this, our business must be sustainable and profitable. We price projects carefully and with a view to achieving a satisfactory return on investment for both our customers and ourselves.

Multibase’s business is built on delivering technology services in flexible configurations to suit individual customer needs. We package complex systems to achieve customer satisfaction, as is attested by its more than 800 customers and distributors.

Multibase support services embrace not only support and training for its own products and services but also to assist customers in all areas of integrating Internet technologies into business environments.

Longevity and sustainability

Multibase has supported many of its clients over a number of years, including the first customer ever acquired. Our aim is to build trusting business relationships with customers whose technology we support for the long term.

Industry segments and clients

Multibase clients and projects include specialist system development, maintenance and hosting:

• for large corporates, government agencies and not-for-profits
• for small and medium enterprises
• for sole operators and small organisations wishing to outsource specialist technical skills

Clients include:

Internet solutions: Anglicare NSW, Baytech Services, Cricket NSW, English Australia, Espreon Property Services, Eyeline Australia, IDEAS Inc, Komatsu Corporate Finance, Ku-ring-gai Netball Association, Lawform, Mineral Resources NSW, Planning NSW,  NSW National Parks & Wildlife Service, Oxfam Australia, Roche Diagnostics Australia, SA Department of Treasury and Finance, Soccer NSW, Sony Australia, Starlight Children’s Foundation, Watson Wyatt Australia, Uniqco.

CL4 and legacy systems: Concorde Travel, Crane Group, Crisis Couriers, DeMartin and Gasparini (Boral Group), travel.com.au, Flight Centres, Tramada Systems, Transonic. Wesfarmers Ltd, William Mercer, 77 Systems, PNG government.